Your complete satisfaction is guaranteed on all remanufactured cartridges. We guarantee that our remanufactured cartridge is free from defects in material and workmanship and is 100% compatible with the machine for which it was engineered.
If you are not satisfied with your remanufactured cartridge, complete the "Add a Return" form found in the "My Account" tab. Or you can contact Tri Industries customer service at [email protected] or 773-754-3100. We will quickly review your claim and work to resolve your problem.
Defective Return Claim and Authorization Process
Contact TRI Industries Customer Service at [email protected] or 773-754-3100. A TRI customer service representative will be available to assist you between the hours of 9:00 AM to 5:00 PM CST, Monday through Friday.
Our customer service representatives are required to do a minimum level of troubleshooting as the first step in processing any defective return requests.
Please provide the following information when making a request:
Customer name, address and account number (Dealer info if applicable)
Date of Purchase: WARRANTY PERIOD COVERS ONE YEAR FROM DATE OF PURCHASE
Part number and Lot code
Description of defect (please include samples with return)
Original PO/invoice #
Make and model of printer
If a TRI Industries customer service representative is not able to resolve the problem, a replacement cartridge will be sent to the address requested and charged to your account. Once the defective cartridge is returned and is determined to be defective a credit will be applied to your account. TRI will ship the replacement cartridge out by a carrier of our choice. TRI reserves the right to charge a 15% restocking fee for returned cartridges that are not defective. A service call to replace a defective cartridge is not covered by this warranty.
Return Packaging Guidelines
Please adhere to the following guidelines when returning products. Credit may be denied if guidelines are not followed:
Pack any returned product properly, using original packaging or equal, so as to prevent damage during return shipment.
DO NOT label or write directly on unused product boxes to ensure proper credit.
A copy of the RMA sheet must be placed inside the packaging and RMA # clearly marked on the outside.
Use the return label for shipping and tracking within 30 days from the RMA origination date.
Return cartridges before they reach “End of Life” (empty)
Return only products purchased from Tri Industries. TRI Industries reserves the right to charge customers who return product not purchased from TRI Industries.
Recommendations for Proper Defect Analysis
Please include a hard copy of any printing defect. Circle or indicate the problem on the hard copy. Include a narrative describing any pertinent information that would assist us in identifying the root cause.